We came to buy a 2011 Honda Odyssey. After being there several hours, going back and forth on the price several times, they came down about thousand and we came up about a thousand, meeting in the middle at $27,700. We had our 4 kids there and one was having a major meltdown. He has special needs and needed to eat. We asked for a recommendation for a restaurant and left. When we came back, the salesperson was gone but said someone else called and offered more money the next day ($300 more than we agreed on). He referred us to the manager. We went in and spoke to the manager, David Min and he denied ever agreeing to the price. He said it must've been a mistake on the salesperson to offer that, despite having it written down and in text message (we discussed options via text with the salesperson while we were eating). He said the salesperson ""doesn't have any clout in this office because he's from new car sales"" and ""I'm the manager, so what I say goes"" and ""I don't have time to follow around the salespeople to make sure they are saying the right numbers"". Finally, he said if we wanted the car we'd have to pay $27,800 and laughed, ""it's only $100 more"". We walked out, refusing to pay a dime more. We will pay more money somewhere else with people that are honest and treat their customers with the same respect we give. We had great customer service with Reco and he was really apologetic, but clearly, David Min is greedy, a liar and an extortionist who doesn't care at all about the customers.
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