Montell Construction built a deck around my house, connecting the two that I have. His team that did the work was very good and the work they did was remarkable and exceptional. I was very happy with the end product and, from that perspective alone, I would recommend.
The issue was with Chad. My wife and I sat down with him and he asked a question: what's the one thing about contractors you don't like. I told him that when I ask for something specifically, I want it done or be notified when it can't be done. Knowing this, there were still multiple occasions where things went wrong.
He said the crew would come Friday--no show or call. I asked for an extra piece that I was willing to pay up front for and he said that it could be done during the main job. The crew didn't know what I was talking about and they had to come a month later to finish it. There have been times where people didn't show up when they were supposed to and no calls beforehand to notify me. It all made Chad sound like a used car salesman and it's that kind of salesmanship that makes me not want to use them again. If I could only deal with the crew, I would.
RESPONSE FROM Montell Construction:
I can promise that we always try our very best in all areas, sometimes we are not perfect...but in the end if our customers are happy with their project that is what matters most! We'd like to wish you and your family a very Merry Christmas and thank you so much for the work!
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