This place is terrible. They are not rug people. They are crooks!!! I just moved here from the Bay area. I have many rugs that I have had cleaned by reputable cleaning companies in San Francisco for many years. I moved to house in San Clemente, just about 100 feet from Del Mar Gallery. I walked in the store and asked about cleaning. They assured me the rugs are taken to their plant and washed the same way traditional Oriental rugs cleaning companies do. I gave them my 100 year old Sarouk to clean. The next day I walked by the gallery and saw a man going over it with something that looked like it was rented from a grocery store. I WAS HORRIFIED!!! I went in and they told me it was not my rug. Are you kidding me?! That's not the worst of it...they called me a week later and told me my rug was damaged and they are only responsible for $1000 towards replacement and I must buy one of their rugs. I have hired an attorney and hope this company gets what they deserve.
more