Our experience with Tile Showcase in Watertown was pleasant in every way. My husband and I first visited to view and select tiles in summer 2012. We couldn't purchase what we wanted right away, but the store gave us a $100 coupon good through the end of the year. We returned to review our selection and purchase the tiles, and A YEAR LATER, the store still had our file. We weren't the best customers, indecisive, and going back and forth over colors and quantities, but Claire Quinn, the Customer Service Rep, was unfailingly patient and helpful, and she always got back to us within 24 hours. I would not only recommend them without reservation, but would use them the next time I need to purchase tiles.
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