Do not take your vehicle here. I took my car in for a flat tire. The technician said he plugged my tire but couldn t get the nail out because it was too deep. I didn t know any better until I got home and my boyfriend threw a fit. The next day it was flat again. I took my car to another shop who immediately took me back to their bay and showed me the nail still deep in the tire and a plug that 5 Star put in next to the nail. They could not patch my tire due to the nail hole and plug now forming one big hole. They explained that had 5 Star properly removed the nail from my tire they could have patched it rather than boring a hole next to it. They also said that plugging is not the standard for professionals, but rather patching is due to safety and liability reasons. 5 Star s manager and owner refused to replace my tire. They would not admit to their mistake, the manager and owner never even bothered to look at the damage to my tire and stated their technician said he removed the nail.
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