I had a questioned about a button on my radio. I thought it was stuck in. The girl looked up my coverage and said I wasn't covered. I thought that was odd because I had platinum. I left. When I got to the store I decided to look at my pamphlet I got with the warranty. It said radio. I called back questioning it and I talked to a different girl. The girl questioned the other while I was on the phone and I could hear the other girl say "I already told her she wasn't covered" I informed the other girl that the radio is in my plan. She just said well I called up and they said u arnt covered. I also questioned why I was charged 40 dollars for her to "look into that" (I was charged an estimate fee of 40 dollars as stated on my bill) she said that was an accident. That was what I was charged for the engine filter. THE WHOLE REASON why I went there was to keep better records to stay in compliance with my warranty. I won't be going back. I ended up calling the dealership I got my car and found out that if the whole radio died that would be covered. How easy is that to explain? Geezzzz! When I looked at my radio I realized it wasn't broken in the first place. The button next to it is build a little higher.
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