Poor customer service, immature sales associates, and poor quality jewelry!!\r
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I purchased a platinum wedding band and it warped/bent after 1 month of wearing it. I took it to Cronin's in Boulder for a second opinion and they think the Shane Co. removed too much platinum when it was resized. Poor craftsmanship! My first visit to the Shane Co. to get the ring repaired ended up with an associate, Ron Hart, telling me it's normal for platinum to bend because it's a malleable metal. I could pay them extra money to add more platinum and round out the ring. A $1000 ring, no matter the metal, should not bend after wearing it for a month. \r
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I went to Shane Co. again to try and get a refund, new ring, or at the very least a repair after I received a second opinion on the poor quality of the ring. My 60 day warranty had expired prior to wearing the ring so I could not exchange for a new one. \r
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While waiting on the sales associate to look into ring repair, two of the sales associates including Ron Hart, were laughing and making snide comments about me right in front of me while I waited. Thankfully and surprisingly I wasn't charged for the repair even though Ron originally told me I had to pay. \r
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It's worth the extra money to buy jewelry from a local, reputable jeweler. DO NOT WASTE YOUR TIME OR MONEY AT THE SHANE COMPANY!!!!!!!!!
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