I purchased a game from Noble for $32.56 on 9/3/2013. I took it home and attempted to play it, but the disc would not read. Noble's receipt stated there was a 7 day refund or exchange. I went into the store on 9/4/2013, They did not have another copy of the game I wanted so I continued with a refund. The store than swiped my card and told me I would get the money back within 48 hours.\r
I waited a week before calling back the store to tell them, that I have no gotten my money back. The employee stated that there is nothing that he could, and only the owner would be able to help me. I asked when the owner would be in and he told me Saturdays in the morning. I personally went in on that Saturday when a different employee told me they never have the owner on Saturdays. They told me to call their other location and that a manager Robert could maybe help me on the issue. Called the other store. Robert was unavailable, and was told he would call me back. Did NOT receive a call from Robert. Ended up calling Robert who had the owner call me after he explained he was just busy ( for 4 days ) Owner told me that he sees that it was swiped and there is nothing they will do for me and they have the right to refuse service. I explained my bank has no information on trying to get the money back. He just told me they are not going to fix the problem. Reading reviews I see this is not the first time this has happened. I just want my money back ! Its not a ton of money but for a 19 year old girl living on her own, 32 dollars is a lot to me! Worst part the game that clearly did not work ... It was put back on the shelf in the same spot... I bet they make a lot of money like that.. I believe this company tired to give me a run around untill I gave up. this company does not care about their customers and are only in business for the money. I used to love Noble.. But I will never shop there again.
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