I have no idea how Baystate Ford can get repeat customers. I took my car to them for Service instead of my usual Ford dealer and was completely blown away at how terrible their customer service is as well as completely incompetent technicians. My car needed a simple fix that took 3 days and 3 separate trips back over the following 2 weeks to finally resolve. I was initially charged much higher than quoted due to not including a diagnostic fee in the quote. I was treated as if I was a bother to them rather than a customer and they will not get my business in the future.
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