I had the WORST experience with this company. Nothing in writing but your contract, and it contradicts what I was told by phone by several representatives. I ultimately had to pay 2x for the same reservation because they refused to change the name on it after telling me they would. Then offered nothing when I continued to request a refund for the reservation we had. They blamed everyone involved, and took no responsibility. Please save your self the embarrassment I went through with my company and do not use this scam company. My colleague couldn't check in and had to change rooms each night. Save yourself the time effort and head ache, the rates are not good enough to combat these issues. Check out the Better Business Bureau first. They are not a member and have had several complaints!!!
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