They charged $264 to clean an area rug which had a little cat pee on it. They took it from our house. When I got it back the colors in the patterns were smeared. They would not refund my money unless I let them try to clean it again. That would have made it worse! You can't correct color smears.
They did not tell me that cleaning my carpet in my bedroom would not include the padding underneath which had cat pee. The carpet still smelled because of the padding. They wanted over $200 to remove the padding and replace it. The installer broke one of our beds while cleaning the bedroom carpet. He did contact me and would have probably tried to fix it, but I had to have the carpet and padding totally replaced and their installers fixed the bed. I will never use this Coit service again out of Moreno Valley, CA.
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