NEW CAR BUYERS BEWARE: READ OTHER REVIEWS\r
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There's a reason why HONDA WORLD WESTMINSTER has so many 1 star reviews. My girlfriend fell victim to their hustle. I was lured by their low price. My general message, listen to the warnings and bad reviews of this place! \r
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My rant/detailed review:\r
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We were shopping Labor Day weekend at 4 dealerships (I'm one of those research hounds always searching for top value). I handle the negotiating because my gf doesn't do well with small print and contracts. We agreed on an all inclusive price with the sales rep Leo out the door inc. taxes in person. Later that day, I confirmed again with Leo on the phone prior to going in and purchasing the vehicle. Everything was good, we had a clear understanding of what ""Out the door"" meant. \r
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My GF goes back w/ her sister to buy, I wasn't able to go back with them thinking the price was going to be honored. Stupid me for assuming. Wow how quickly things can change...\r
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They 'said' they told her it was the wrong price and presented her with a new price. Her story is that they were still using 'out the door' pricing when presenting her with the new numbers and they kept her there for almost 3 hours! I'm sure they smelled fresh bait after talking to my gf with the numbers. How could their price be 'wrong' by $1500 when the other 3 dealerships were offering the same ballpark number the same day??? At the end, they ended up throwing on the 'out the door' (inc. taxes) as the purchase price, and added on taxes again. Taking about $1500 of our hard earned money. My gf, again, not good with contracts and numbers, signs away thinking the price was set. Their word is complete BS and they will take advantage if you don't know what you are doing. \r
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I called and spoke with the manager a few days later after learning about this. Manager was completely unhelpful and borderline rude. Explaining to me that all the numbers were on the contract. His general message ""She signed the contract, too bad"". It was a complete dead end. This dealership does not care and just wants to make the single car sale and move onto the next. I feel she was grossly taken advantage of and I strongly do not agree with this business practice. \r
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I take fault in this because I did not see this the whole way through, I just hope to bring this to light and help some of you avoid the headache and frustration this dealership put us through. Avoid this one and go to the other local Honda dealerships like in Cerritos or Costa Mesa, even out to Torrance. They are just a quick drive down the fwy. It is worth it to avoid these people!\r
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Our sales rep was Leo Hernandez\r
Sales manager that was there was Vinh Nguyen\r
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On another note, when I called back, Vinh was not there and Leo was on vacation. I got a manager named Andrew?, who was handling the transaction, saying he 'remembered' that one. Not sure what the name change is about. I told them that I was going to take my experience online to make sure people don't fall into the same hole, the manager Andrew/Vinh's response ""Go do what you have to do"", so here it is and many more to come elsewhere. \r
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Again: Be careful if you have to deal with HONDA WORLD WESTMINSTER!\r
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