My name is Tara and I am the office manager for Pro-Clean. In response to ABS2011's story that we destroyed his carpet is totally FALSE!! First, we are members of the BBB and have an A+ rating. He claimed that we caused a slight discoloration of his carpet and we sent a certified carpet inspector out to his home. The inspector found that the problem was a pre existing condition caused by pet urination from the previous owners. He called the BBB and insisted that we give him money to replace the carpet. The BBB accepted the inspector's report and closed the case. This was just another case of someone trying to use the BBB to collect money!
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