I called Heirloom Oriental after watching their video online. Their service was very professional and their deliveries were on time as scheduled. They cleaned two rugs, one of which was a 9x12 silk blend. I was not entirely satisfied because one end of the rug appeared to have a different shading when it was returned. Heirloom came back to my house, inspected the run and explained that the rug had pooling and assured me that it was properly cleaned. They offered to take the rug back and reclean it, but advised that it would look exactly the same because pooling is a common problem when silk is involved. I opted to have them move my furniture and reverse the rug, making the problem less visible. Overall, I was very pleased with this company and would definitely use them again.
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