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Editorial review from Citysearch - Review by citysearch c | Westrock Pools

Westrock Pools

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Editorial review from Citysearch 8/1/2012

\r \r We originally talked to Ronnie the salesman about getting a pool in our house. After coming to the final figures, size and shape of the pool and spa, Ronnie took us to talk to Andy-felt like I was at a used car dealer. Andi assured us he would give us everything they best and then wrote on a piece of a paper that was some type of contact some details. I noticed that it says they don't do the actually install s hen I questioned it he seemed annoyed and asked me why I didn't trust him he gave me his word that it was just a mistake on the paper work. Ron took that copy with him and left us with a receipt. Four weeks later we go to the company to pick our liner as he said they were getting in some new choices. The pool was delivered along with the spa no one called nothing came home one day to find my garage obstructed. When my wife called she was told not to worry we would love the pool. She called me freaking out I called an spoke to a women who said she would contact the owner and have them call. o one ever did I called back and was out on hold begin told to call back keep tryings that they are not good at returning calls. Should have canceled them Now, we find out that the pool is not the size promised, the spa is not what we paid for. They tore up are whole property driving over the front yard for a pool that was going on the back yard. Dumped workers at are home we have Young daughters and didn't feel comfortable my wife actually took the kids to a friend. Mean time I stopped in and got no where called and was always promised a all back. When we bring this to the manager attention he was VERY unhelpful and eventually asked us to leave his office. Since the beginning of its we were giving the run around of who to talk to and that they would straighten out the problem. Finally we called the credit card and put a stop to the payment guess that got someones attention. The sale was canceled but not without destroyngmy property and countless wasted hours. How they are still able to open there doors , they claim they have been in businesss so long-so what they got away with it so long! Disgusted\r \r They DO NOT return phone calls, answer emails or respond to faxes. Very unethical company! In a capitalist system where comsumer rights is protected and considered by the company who opperates in the United States. This type of company shouldn't be allowed to operate in the U.S. where the consumers right is protected by the law.\r more
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