The worst - ever! I don't even know where to begin, but I will have to say this, I read the reviews on Yelp and Citysearch about this dentist and they seemed to be ok. , but my experience at Dr. Douglas James's office was beyond awful. It was so bad, I filed a complaint with the insurance on them. \r
I went in to Dr. James's office to check on an existing crown. They put together a treatment plan for me for over $1500 AFTER the insurance, claiming my insurance hardly covered anything. I did some research online and couldn't understand why the crown cost so much. I contacted my insurance and understood that everything was covered and that the dentist never called them. Dr. James's office claimed my insurance didn't cover the removal of existing crown, pins for the new crown, the temp crown etc. Basically they charged me extra for each piece of work which according to HMO pricing booklet and multiple insurance representatives told me are covered under a pricing for a tyical crown. \r
After I spoke with Dr. James's office explaining that they don't follow the negotiated pricing standards with CIGNA HMO, they provided me with a new plan which was slightly less expensive but still way higher than what it should cost according to CIGNA Insurance representative. I finally decided to switch my primary dentist per CIGNA representative's suggestion. When I called to have my X-rays released to the new dentist, Dr. James's office tried to charge $25 for them. AGAIN, I called my insurance and asked if this is normal. CIGNA's representative said that they can not charge extra for X-rays they have already taken. \r
At the end of the day, my insurance company was shocked by all of this and followed up with me to get all the information they could about the dentist. If I were you, I would stay clear of this office.
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