WakeMed Hospital’s Bad Services and Incorrect Claim\r
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The WakeMed services are very bad and unprofessional. They sent an incorrect claim to my insurance and refused to correct.\r
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I had an Emergency Room visit with WakeMed hospital in NC at the night of January 2012. I had serious vomiting and positional vertigo (cannot stand and walk) and the doctor requested a CT exam. The total cost is $4,559. According to my insurance plan (UMR, a UnitedHealthcare Company) the insurance should cover 80% (On UMR_Med_policy, page 4).\r
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UMR informed me that WakeMed sent an incorrect claim to UMR, which led to the insurance only paid 70%. That is, UMR covered 10% ($456) less.\r
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I have requested WakeMed sending a corrected claim to my insurance company by two certified letters (on 6/18/2012 and 7/24/2012), but have not received any responses. I also called them at least four times (talked with Dwight and Giles of WakeMed Financial Services on 6/4/2012 and 6/14/2012), but they did not give me any feedback. \r
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More badly, WakeMed put my account to a debt collection company in August.\r
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