I have never been so disgusted with a Companies customer service! I ordered my bridesmaid dress March 24th, in store but they made me do it online. Thinking since I paid and placed the order online that it would immediately be sent to the manufacturer. WRONG! 3 weeks later I received a call asking what the brides name was, confused as to why they needed her name apparently they were holding my order waiting for the other bridesmaids to place theirs. I informed them I was the only bridesmaids ordering from them, they finally sent my order off to the manufacturer, and I was told to expect it to take the full 14 weeks before I receive it. At 14 weeks I called and they said that 14 weeks is an approx date that it would be another 2 weeks. I called back 2 weeks later, still no dress. I contacted the manufacturer Bari Jay (whose website says it take 12 weeks) She was absolutely no help other than telling me to be patient that my dress would be here shortly & to contact the owner Kim. I left numerous message for the owner which were never returned. I waited yet another 2 weeks and called the W.A.S to get the status, they told me it would ship out 8.13.12 and arrive by the end of the week. I called on Friday, still no dress. They assured me the UPS Tracking said it would be delivered Monday 8.20.12. Still no dress Monday. I have waited over 22 weeks for a dress I was told would only take 14. There excuse for the additional 8 weeks was shipping. Really 8 weeks to ship from New York. I will never do business with this store again!
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