Because we were going out of town for a few days, we decided to try Day Hill and have our cat stay there for about 5 days. The reason I am giving this place 0 stars is that after we came back and picked her up, they forgot to give us the cat's medical papers (vaccinations). We called them the next day to ask about the vaccination papers and they said that they can not find them. THIS IS TOTALLY UNPROFESSIONAL!! HOW CAN YOU LOOSE IMPORTANT PAPERS LIKE THAT?? These people need to get their act together and keep things organized. No apologies nothing!! So rude of them. They are incompetent!!! If they can not keep safe a piece of paper, then this makes me really uncomfortable, thinking about the way they take care of other's people precious pets. How hard is it to crate a folder for every client you have or make copies of the vaccination records and give back the original papers to the owner???? Now I have to waste my time and gas money to go to the vet and get another copy for my cat's vaccinations. In conclusion, I will never bring my pet back to these people
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