I have been a Lexus customer for the last 12 years (3 RX's) and I was worried about leaving their remarkable service department here in Monterey. And yet, the first experience I had at Audi was absolutely exceptional.... beyond all expectations. I love the Q5 and now feel confident about endorsing their service department as well. The manager, Cheri, was professional in every way! I can only hope all my service calls run as smoothly.
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