Bad experience! We had to use them because of our home protection plan. They called me 2 days after I contacted my insurance company and scheduled to come out the following day. They gave me a window from 9 a.m. to 1. My husband worked from home in order to wait for them. When they didn't show up by 3, I called and let her know it was now 2 hours after they were supposed to arrive and she said he was running late and would be there in an hour. A call would have been nice. Around 4:30 no one had shown up so I called again. The ladies in the office are very nice but don't seem to have much concern for the frustration. She said he's been dealing with nightmares all day and would be there soon. I let the lady know that we have company coming at 6 so we need to get this done by the time our friends are coming over. He arrived at quarter after 5. Said our unit needs cleaned and it's going to cost $80 (and all they do is take it apart and spray it out). Then he proceeded to talk on the phone for 45 minutes. No wonder he was soo late. He claimed it was his boss. If their bosses make a habit of keeping them on the phone that's not very professional. He was back on his phone for a long time again and not working. It is now 7 pm and it doesn't seem he is very far along. We had to delay our company coming over until 7 and now they are to arrive any minute and I still have someone here working on the ac, which I told her I didn't want to happen. She assured me he would be done by 6!! I'm incredibly displeased by this experience!
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