Completely unprofessional.
I am a student living in Miami, and originally from Clermont. So, naturally I contacted the internet sales rep at Headquarter describing what I was looking for. Meanwhile since I was in Miami I went to the dealership here and got a quote for a new civic. Upon leaving the dealership I contacted Josh (internet sales manager) and gave him the details of the deal (price of new car & amount for trade).
It being the last day of the month he guaranteed I could get a deal and even asked the manager a couple things while on the phone. He assured that if I drove up that day they could give me a better deal (and drove back down the next for class).
Upon arriving at the dealership (4 hrs later) Josh introduced me to a sales rep and we went through the processes. The first quote they brought to me was $4000 over the other dealer! Apparently there was no communication going on at this dealer at all! I then demanded they either give me this â??better dealâ?? or I was leaving. So I showed them the details of the other quote (which I already explained extensively over the phone) and then I was asked if they went down by $250.00 would I sign. Which is where it just became too much. After some bickering and expressing my anger for what they put me through to get nothing I called the sales rep at the other dealer. Dana at Aventura Honda, (who is awesome and still extremely helpful a week later) proceeded to try and drop the deal $500 to compete with their offer. Although the manager denied the drop they included a free window tinting and agreed to give me the special APR the next day so I didnâ??t have to drive right back down. Headquarter on the other hand offered nothing further or any compensation of course.
Headquarter Honda has to be one of the least proffesional businessâ?? I have ever dealt with. Its one thing to just want to try to make money but to completely waste 8 hrs of my time, $160 on gas, offer me an initial deal $4000 over another dealer on a car w/ 2k miles and then give me the political bs like they donâ??t give a %$&# about anything is ridiculous
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