Bought a 2007 Honda Civic from them,. My experience with them was bad and good, in a way. The bad was I bought a lemon of a vehicle, nothing but problems the entire time I owned it. The good.....8 months later, no warranty on the vehicle, I called them and told them my situation about the car I had bought from them. My original salesman referred me to someone a little higher up in the company who told me he would take care of me. On the whole, he did, I walked away with a new car mostly pleased. I was not however, happy that 2 salespeople told me I had been approved for a 2.9% apr, but when I showed up to sign the papers it jumped to 5.3%. I was at a 7% on my old vehicle however, and it had some serious issues. The trade in I had was only worth 5600 trade in price, and 7500 retail. Due to the problems I had, they offered me 8000$ for my vehicle to help me out, so I was very pleased that they did that. All in all, a good experience and I ended up with a better vehicle. They really seem to care about making things right for the customer, and I really do appreciate that. I gave the Merriam location a 4 due to their helping me out of this lemon, but the Olathe office a 2 due to the fact that a little research online showed the previous auto dealer listed it as haivng some body work.I feel their mechanics should have noticed this, as time passed even I, a normal, non mechanic type did notice the issues.
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