DO NOT GO TO BELL HONDA. We did not buy here, but went because the COSTCO Auto Program refered us to them as we wanted to buy a 2012 Honda odyssey. Lets start with the call from STEPHANIE the Fleet Manager. In her call she promised that if we came and test drove the car today she would give us a $50 Visa gift card. We called and arranged a time for our test drive that night.
When we arrived we were told that Stephanie was busy but that Isaac would take care of us. We test drove the vehicle and inquired at least 4 times as to what was the Costco Program pricing. Each time the question was either ignored or past over with let's just agree on a price with the guys in the back. After far too many hours of this back and forth asked Isaac for our $50 gift card and we would be on our way. Isaac said that we would have to take that up with Stephanie and that he knew nothing about it.
The next morning, I sent Isaac an email with Stephanie's voice message (see Below) and ask that he forward it to Stephanie with our request for them to mail us the gift card we were promised. I also called the dealership the next afternoon and asked for Stephanie. The man who answered the phone said that she was not available but that he would take a message. I requested to go to her voicemail but he said she did not have voice mail and he would give her the message. We never heard from Stephanie until today June 1st.
In her message she said she was following up on our car buying. I called her to see the status of their sending us the $50 Visa gift card. Now she indicates that they were while supply lasted! I told her that we were there and test drove the car the night she offered it and we expect to receive it. She said ""what is more important to you a good price on a car or the $50 gift card? I told her that this is a matter of integrity and if they did not live up to the $50 gift card then they were not someone that I wanted to do business with.
After seeing these reviews I should have realized NOT TO GO THERE IN THE FIRST PLACE. This is like a 1950 car deal place with back and forth and try to beat you down. Come on guys get with the internet we know car pricing. They also did the $3000 of add ons options you do not want in the upcharge of the car. By the way Stephanie told us that ""Isac was ""New"" and no longer worked there. Good for you Issac a pretty good NFL football player from Michigan. You don't want to work for people like this. They have no integrity or Honor. Gary Harper Chanel 3 here we come help us get our $50 visa gift card. If you decided to ignore this and go for your $50 test drive gift certificate with NO OBLIGATION, tell them to SHOW YOU THE MONEY UP FRONT.
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