Carpet Source were very reasonable and professional. When they first came out, the manager Don came out himself. He was very professional and took accurate measurements. I had left a message asking them to bring several pieces of colors I wanted, and as a result, I was able to find the exact colors I wanted, so I was pleased with that.
Don got everything done in 25 minutes and got all the info I wanted down. They even beat Lowe's and Home Depot's prices with a higher quality pad and carpet. He was courteous and just all the way around pleasant. I thought that was going to be the most I could expect from a service in today's world. Then the installers came out, and oh my goodness, Paul was incredible and his installers did an incredible, hard working job.
They were due to arrive at 10:30, but they were hear 15 minutes earlier. I've had repairmen in the past now show up or get here a couple hours late, but it was not like that at all. They were courteous and professional when they got here. They tore up my old carpet in a timely manner and swept up the concrete before laying the new carpet down.
There was a small problem at the door of the bathroom, where the carpet had not been put down right and was coming up, so I got Paul to come over, and he fixed it right then. I just can't say enough good things about them.
I was extremely pleased, very pleased, and like I said, not just with Paul but also his three other workers. They worked as a group and were extremely fast. They were in and out in a total of three hours, having torn up my old carpet, laid down my new one, and cleaned. Right now, my husband and I are so pleased, and it has a lifetime installation warranty just in case. Everything looks great.
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