I also wish I could give a negative star rating for this company. Here is the short and not so sweet of my story.
2 party buses were reserved for my wedding 2 months prior to the date. 1 1/2 weeks before I was cancelled for my current booking, and was asked to move my wedding and my dinner time around to accommodate their new availability. I was basically backed into a corner, and booked the party buses just 1 way instead of round trip (because this was now all they had available) 1 1/2 hours prior to my wedding ceremony because that was the time they could do it.
2 min before the scheduled pickup time as I am scrambling to get ready I get a call saying their 30 person vehicle had broken down, and they only had a 20 person vehicle available. I started getting upset, and the manager Alex threatened to hang up on me, and not help me at all. He then told me they would do trips with the 20 person vehicle to get my passengers to the wedding. When the vehicle was 40 min late, and I called to check on the status, Alex hung up on me! My guests made the wedding by mere minutes and only because I begged for the ceremony to be held off.
I was a mess for the hours leading up to the ceremony, and couldn't shake my stress level even when the ceremony had started. I feel like Alex ruined my special day! And to top it off, he STILL charged me for both vehicles, and refused to give me a refund!
DON'T USE THIS COMPANY!!!!!!!!!!!!!!!
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