I purchased a Groupon voucher a few months ago to use at the salon but had difficulty scheduling an appointment. After seeing what appointment times were available online, I called to schedule (since they request you call for a Groupon appt rather than schedule online). I was told that there were no appointments available when I was interested in scheduling. I asked about 4 or 5 different days over a period of about a week, but was told that there weren't any appointments, even though they showed numerous available when looking online. When I asked if this was because I was using a Groupon, the receptionist said yes and that it was because they had to keep appointments open for their regular clients. I find this unacceptable...aren't Groupons supposed to be a way of getting new clients?! Apparently their Groupon clients aren't as important as other clients.
I will say that the receptionist was very nice and polite on the phone, but I think their policy of restricting appointments so much is unfair. When numerous appointments are available and the client is being flexible over a period of a week, why should a business be so restrictive?
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