My wife and I joined FFF (Family, Fun and Fitness) approximately 3 years ago and when she lost her job shortly after joining I called and asked for our contract to be terminated because we were struggling financially and this would give us a little breathing room in our budget! I was totally shocked when I was told ""NO"" after several minutes of trying to plead my case with them they dropped my bill like $10.00 a month, I called back 3 months later and asked again and this time I was offered to have my account ""froze “for 3 months but the 3 months would be tacked on at the end of my contract. \r
In December of 2011 my wife called in and told them we would be ending our membership in March they agreed and said just call in again in March and verify again and we will have you stop by and sign some papers, we called back in and we were told all was ok and stop by whenever we can and sign the necessary forms! \r
We were billed for April and I was told just last night we will be billed for May also because we have to sign a form and give them 30 notice that our membership is ending and that we will not be going month to month! Just to clarify we are no longer under contract and we still have to give them a written notice that we do not want our membership! \r
I stopped by last night (May 8, 2012) and asked to speak with the manager, when arrived at the desk he was very rude and arrogant and when I asked to speak to his boss I was told ""I don’t have one"" , I proceeded to ask him if he owned the place he said ""No and you will not speak to him either""!\r
I forewarn everyone if you are thinking of doing business with this company beware! They claim to be a Christian Company but they sure don’t act like one! They don’t care about you but they sure care about your money! \r
The equipment is old, outdated, some of the machine doesn’t even work, it is extremely hot in there and they have no pool, they claim to have one but it only seats about a few adults and that is it (you cannot swim laps just sit and soak).\r
Child care is below par for what they charge you for. They do have a great play area but many times I found my kids dirty and no one really looking after them and even though you have a membership and pay for your kids to go there you cannot take your kids and leave, if you do it is an additional amount! \r
I was shocked after joining to see and hear about all these additional fees they like to tack on. Please think twice about dealing with this place, if you are like most I know they will burn you and they don’t care!\r
Ps.... If I could give a negative star rating I surely would have! Very disatisfied! If you notice a large majority of the ""Postiive 5 star ratings are from employees of the gym! Not suprising!
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