Where to start. I have a 4 year old cocker spaniel and used DDD because of the reviews. Took my pup on a Saturday to be bathed and groomed. They told me to pick her up at 5... got there around 5:25 just to be safe and I walk to the grooming counter and tell a man I'm there to pick up my dog Coco. He then proceeds to tell me she's aready been picked up... which of course got my mind racing and I simply said ""ummm no she hasn't because I'm here to get her."" After a panic and him taking me behind the scenes to look for her... i find her tied up covered in shampoo and had been shaved down completely. They close at 6 on Saturdays and she wasn't even remotely ready to go home. After the initial shock of thinking they had given my dog away and seeing how she was being treated, I demanded they rinse her off and give her to me because i didn't feel comfortable with her in there with those people anymore. I can't even imagine what happened to her the 6 hours she was there that day. I paid out of the kindness of my heart (signed the Credit Card slip for $35) and couldnt leave fast enough. Inspected my dog when we got to the car and noticed her nails hadn't been trimmed, she had patches of hair that hadn't even been shaved (uneven all over). Later that night I noticed a huge bleeding chunk missing out of her EAR (a piece of her ear the size of my fingernail is missing) and proceeded to get infected over the week. I've called at least 4 times to speak with the owner who was said to be out of town and have yet had a phone call returned after almost 2 weeks. Also, after checking my bank account, they charged me $50 which I am now disputing with my bank since I have credit card receipt proof that that was not the amount supposed to be charged. Have also reported them to BBB and hopefully they read this and see the seriousness of their negligence. If this isnt how you want your animal and bank account to be treated, i HIGHLY recommend you avoid this terrible place.
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