My friend purchased her wedding gown from Renaissance Bridal and then decided to order her bridesmaids gowns from the store as well. I live 4 hours from York, PA and was unable to get to the store to try on the dress so I was given a size chart and told to get measured and choose the dress size that matched my measurements. The contract that each bridesmaid was asked to sign stated that you should purchase your dress based off of the LARGEST MEASUREMENT. Since the gown was not super form fitting, I called the store numerous times before ordering to make sure that the dress chart completely matched the measurements of the dress being ordered. I also asked two different sales associates if I should order a smaller size since the dress was not form fitting and therefore my largest size shouldn't matter as much. I was told that ""yes, the size chart is true to size"" and ""no, order based off of your largest measurement."" I was then asked to make the entire payment for the dress upfront so that they would order the dress. When my gown came in it was over 2 sizes too big and could not be altered correctly because of all of the extra fabric and the way the dress was sewn. All five bridesmaids had the same problem, our gowns were all at least 2 sizes too large. One of the bridesmaids was even measured at the store and her gown was 2 sizes too big. When I called the store to discuss my options, I was immediately taken aback by the rude, unprofessional and downright nasty behavior of the ""saleswoman."" When I asked to speak to a manager she informed me that she was the OWNER. She told me she did not care that the size chart was incorrect and that she would not help me and it was my fault for ordering the wrong size even though it was the size shown on the chart and her salesgirls agreed that the size I ordered was the correct size. The owner then screamed at me that the contract said the dress could not be exchanged and if I didn't like it that its ""tough"" and that her contract was ""legal"" so I couldn't do anything about it. I then spoke to the bride who not only purchased her gown at Renaissance Bridal as well as 5 bridesmaid dresses but also had her grandmother purchase a $700 gown at the store and the grooms mother purchased a gown there as well. When the bride spoke with the owner, the owner not only screamed at her and told her she didn't care how much money she spent at the store but also threatened her that she would stop alterations on her bridal gown two weeks before her wedding ""if there was a problem."" Not only is this company fraudulent and unprofessional but purchasing anything from this store or the woman who runs it would be making a deal with the devil. This is not a woman or a company that I would want to deal with when it comes to purchasing the most important gown you will ever wear.
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