I wrote a reivew eariler and can't see where or how to adjust/edit it. So I'm writing another...short and sweet.
AC went out - called they came. Easy to do.
Fixed the issue quickly.
Called about a coupon/discount after the fact they gave it to me (10).
Still confused about what was actually done and replaced...(Coil Pak on invoice) actual part is a RUN Capacitor...they say same thing. Never heard of a coil pak.
Cost wa 3x the part cost..I called and asked why...they said they CHARGE $300/hr for Labor. Making the parts in this case about 3x cost.
This is not posted or told...perhaps it's industry standard...I don't know. I will say that this is a lesson learned. ASK before about labor cost and parts mark up. I will say they were professional, honest, and upfront with me, when I asked about these things, and I respect that. I feel like the labor cost should be told upfront, and therefore adjusting to only 3 stars across the board.
I will work with Customerlobby to remove the lower rated review.
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