If I could I would give this place 0 stars. Worst car experience EVER and I have purchased my fair share of cars. Bought a BRAND new car and 2 days later the transmission went out. It was how we were treated after this that is influencing my rating. I bought a car that is supposed to get near 40 mpg. When the car broke down so soon I was put into a rental car from Enterprise. The car I was put in was roughly 12 mpg and they didn't have anything else to offer. They anticipated to have my car over 2 weeks and I'm stuck with this thing. So I complain and am told ""come in whenever and we'll fill the tank."" I thought ""hey, they are trying to make it right now."" Boy was I wrong. After my first fill up I went back to get more gas since this rental serious gets crap for gas. And I'm told...NOPE. Not gonna happen after they promised me they would fill it up. After I left in a tizzy they called back and said ""we'll fill up half the tank but no more after that."" Gee thanks... And to get here is completely out of the way. So I end up putting $100 for less than a week of gas (and I really don't drive that far to work.) It would have been better if they were willing to give me a loaner of their own or something more gas efficient but that was asking too much. I actually got that thrown in my face by one of the workers that they didn't even have to give me a loaner car. SERIOUSLY? I just purchased a $30,000 car from you less than 2 days ago! Any REPUTABLE dealer will give you a loaner. I traded in my Subaru for this car and Subaru offered me a loaner for something so simple as an oil change. I'm sorry I assumed that one would get a rental car after purchasing a new car that breaks down right away. I didn't need that thrown in my face. I was told one thing and 30 seconds later it would change and I would be told ""Sorry we aren't going to do what we just agreed on doing for you."" Anyway, after waiting 3 weeks I have yet to find out who is financing me, when my first payment is due and who to send it to. I'm just told verbally my Hyundai it's due next week but we can't tell you where the address to send it to is. So I'm about to pay for a car I have only had in my possession for a total of 5 days and Hyundai couldn't care less. They stopped trying to make it right as soon as I signed on the dotted line. And to make matters worse I just got the car out of the shop and while arguing with the salesman about there constant false promises ANOTHER piece of the car broke so I'm shipped off AGAIN to the service department no more than 20 minutes after getting my car back. They duck tape the piece back in while I'm waiting for the new part to come in yet again. I always dreamed of having my brand new car breakdown 2 days after having it, then having it ducked taped together. Why else would I have traded my reliable Subaru in?! This place is no good! A bunch of scummy car salesman. I'll be doing my services somewhere else... if the car can even makes it that long. I'm reading waaaay to much on the Lemon Law. I'm reporting this to the BBB, AG, and Hyundai USA.
more