I walked into my laundry room and saw (eeeek!!) water dripping from several overhead pipes. I got the bucket brigade together and called Roto-Rooter. I spoke to customer service and was told that a technician would arrive between 8:00am and 10:00. And he did! His name was Bill and I believe his number is 268. Several things impressed me about Bill. He spoke very professionally but with kindness and concern to a customer on the phone when he did not know I was within earshot. Then he diagnosed my problem ( a new seal needed on a toilet) quickly and accurately, saving me from all my imaginations regarding plumbing purgatory or absolute doom. It is helpful to know that I can make an appointment and Bill will be the technician. I didn't have time to make any price comparisons so I hope the price was in the ballpark with other companies. But I do know that Bill beat most of the other technicians I have dealt with.
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