I will say that the service would have been excellent except for the fact that the driver did not bring a step stool to help me into the mini van. I am unable to get into a basic van and usually only go in sedans for any type of drive. When booking the reservation, I had spoken with Rita and she assured me that it would be no problem and the driver would bring me a step stool, but the van driver did not have this. At Jacksonville, I had a wheelchair, but only to the baggage area. It was a really long walk, which I managed to do with help to get to the mini-van. Unfortunately for me, I do not have the agility to manage to be able to get into anything more than 6 inches high. The service was very good, on time and the driver very capable. If you are not handicapped, by all means, I would recommend this company.
RESPONSE FROM Airport Shuttle of St. Augustine:
Hello Ms. Sherlock,
We are so happy you would recommend our service! I am so sorry the driver didn't have a step stool. It is not customary because the mini vans are on car chassis, so they really are the same height as stepping into a sedan.
The step stool we have ate taller than 6" as well.
I am sure our driver went to great lengths to assist you as that Is a high standard of service for our customers.
Again, thank you for your input and recommendation too!
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