If you're looking for NYC movers, check these guys (and gals) out. The movers were all guys. There were 3 of them and they were all great. Courteous, professional, efficient and super prompt. They arrived much earlier than scheduled and got a good early start. Thankfully the freight elevator that we had reserved in the building that we were moving in to allowed the guys to move in earlier than our designated time slot. There was damage (a dent) in our water cooler and one lamp was cracked when moving it in the new apt. but the staff member offered reimbursement which we declined b/c it was from Ikea and really not worth much. I was impressed that he accepted responsibility. They really were great guys.
That aside, I was absolutely pleased with the staff, service, etc. We tipped very well I believe. The guys deserved it. Serenity came recomended to me via my real estate broker. Recommendations go a long way so I took his and I am glad to have done so. I would definitely recommend Serenity and I would call on them for my next move. I work in luxury hospitality and I place tremendous value on customer service and satisfaction. I feel that Serenity does as well. And of course, thanks to Molly, the dispatcher (I believe). Molly was courteous and efficient and kept in contact with me by calling every couple of days up until the move to go over anything like inventory count and any changes. She virtually helf my hand ;-) Oh, an, it probably goes without saying but the guys came with a fully loaded truck of any and all supplies (boxes, tape, etc.) should I need it at the last minute. I've had disasterous moves in the past (that I've done on my own) and I was completely satisfied with my choice to relax for a change and use professional movers in New York City that offered great service and an affordable rate.
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