Our whole family signed up with Clinx when our PA moved after another practice closed. At first, service was great, then a little over a year ago we started noticing a downhill degradation of service. At first it is was messages never getting to our PA or seriously late, like a few days, followed by rude employees that would raise their voice at you over the phone making you question why you called them in the first place. Recently I had an MRI, this was on a Friday. The facility told me to expect a call from my physician the following Monday. Monday came and went, Friday was now approaching and still no word. I called the facility where I got the MRI and was told the results had been sent exactly as I had first been told. So, I decided to wait and see how long it was before I got the results. By the following Friday I had still not received word so I called them that afternoon and had to leave a message. Later that day I received a call from my PAâ??s assistant telling me that she had just received the results. As of more recent, our PA has decided to leave Clinx and recommended another PA. We called first thing Monday morning to make an appointment with the PA and had to leave a message. Well, it is now Thursday and no return call. Like our previous PA, the message probably never got delivered. We called and did get a live person on the phone and complained about the service and was told â??Well, thatâ??s the first time Iâ??ve ever heard that!â??. Needless to say we are now looking for a good family practice.
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