My mother was in a severe car accident and taken to UMC. TPD had the car towed to Gary's (it was a total loss). My father and I tried to go to the tow yard to retrieve our items out of the car and they refused to let us in unless we paid $40 dollars. We tried to explain to them our situation but they did not care that we had gone to the hospital first to be with my mother who was in the trauma center. They would not bend or exercise any type of common sense. They tell us to come back Monday.
I return Monday because my schedule permits me to make it there and Mike the ""manager,"" was super rude, treated me like I was some sort of stupid Mexican, and spoke to me like I was some sort of crook. I tried to explain to him our situation and he would not exercise any type of common sense. Instead he points his finger at me and starts to give me a lecture. I guess I am supposed to carry my injured mother in on my back rather than me and my mother work something out with Gary's to get her stuff and my stuff.
The people at Gary's SHOW NO EMPATHY for people. Management does not provide any solutions for people. If ""management,"" at Gary's was willing to treat me like crap and talk down to me, what makes them think that I would take my poor injured mother in to deal with them? I will be sending in my lawyer in to deal with these people instead and I will be writing the Mayor of Tucson and my councilwoman to encourage a review of Gary's practices and treatment of customers.
Not all of us showing up to impound lots are criminals. Not all of us have done something wrong. I was minding my own business when this tragic accident occurred. I would give anything to not have my mother go through this and most everyone I have dealt with in trying to get my mothers affairs in order have been very helpful and understanding EXCEPT the RUDE people who call call themselves ""managers,"" at Garys
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