I first brought my 9 year-old son for an eye exam. We were brought back by a young man, for measurements of his eyes. He had a great deal of trouble obtaining the measurements, probably because my son wasn't keeping his eyes still. This went on for over 5 minutes, though he never spoke to my son to explain to him what he needed him to do. Finally, the young man called for Keegan, the optometric assistant, to come in and do the measurements. She was very friendly, and explained all the devices to my son, in a very age-appropriate way. \r
After that, we were brought in for the actual exam, by Dr. Moore. He did not say ""hello"" to my son, or say anything to establish rapport / make him feel at ease. At one point during the eye exam, my son giggled about something. Dr. Moore told him to ""please stop laughing"", in a serious tone of voice.\r
At the conclusion, it was determined that my son's vision was borderline, but glasses weren't necessary at this time. I very much appreciated the honesty.\r
\r
About 2 weeks later, I came in with my daughter, who is a young adult and contact lens wearer. Following her exam, which she went into alone, I was told that she has an astigmatism and would need toric lenses to correct that. We sat down with Chris Stefano, the optician, to discuss the possibility of new lenses. I asked what was wrong with her old contact lenses. He said that her old lenses were plain spherical lenses; that my daughter needs toric lenses to correct the astigmatism. He explained very clearly to me what our costs would be for the contact lens fitting and the lenses that she would try. I agreed at that point to go ahead with the fitting, since, evidently, my daughter did not have the correct type of lenses (or so I was told). So, I paid for the contact lens fitting ($126.65, which included 1 pair of contacts to try out) and my copay for the exam.\r
As we drove home, my daughter informed me that no one had ever looked at her old lenses, or checked her vision with them in. I called the next day, and spoke to Chris. I asked him why he told me that my daughter's old lenses were not the right kind, when no one had ever looked at them. He did not deny saying that, and only said that he didn't know why he said it. I told him that I would like to return the trial lenses, and get a refund for the fitting fee. After speaking, at length, with Chris and the office manager, Pat, the bottom line is that Brighton Vision will not give refunds.\r
***As it turns out, my daughter's old lenses WERE toric lenses.
more