The headline says all! I am not surprised to read all of the other reviews on this site or other sites.
This company became our condominium property management company when our contract was sold to them. From June 2011-December 2011 I received inaccurate monthly statements despite the fact that I had paid on time or in advance (and of course late fees were added.) This company asked every month for my cancelled checks, and they still could not send me a statement with the proper balance.
Every month for the first 3 months I contacted them to find out why I continued to receive bills for HOA dues I had already paid, and I always received the same response: we'll correct it next month. Finally that month came in October. Unfortunately it only lasted one month because my next incorrect statement came in November and another in December.
I finally had to go to my HOA board and insist that this company stop harassing me. All late fees were reversed because it is against the law to charge people late fees when checks are received on time. (You would think this would be obvious.) Trying explaining that to these simple minded people was simply exhausting.
In my opinion customer service and working with people is not their moto!
There are so many great property management companies out there.... shop around
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