I wish I could make it a negative rating. The workers left a knife in my yard and when I called my designer they apologized and came over quickly to get it and talked to the worker, this was unacceptable as I have 2 small children. Then on the last job the designer talked me into a tree, they told me to give it a chance and if I wasn't happy they would replace it within the 1 year warranty. Needless to say after several months of trying to get them on the phone and leaving tons of voice mails, they claimed to not remember that conversation, and they refused to replace the tree. I tried to compromise and said at least just come yank it out and not replace it, and they refused. As a matter of fact the owner was cursing at me and accused me of being a thief and continued to yell at me. Ridiculous after all the money I spent there to be reduced to tears and made to feel like nothing. This cheap tree wasn't worth the terrible treatment I received by the owner. If you hire them get everything in writing and don't let them talk you into taking a tree you know in your gut doesn't look healthy, and be prepared for delayed phone call returns if at all.
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