I went there initially for the same reasons as everyone else - apparently great interest rates. The service from the staff was okay in 2009.....3 years ago.
When I finally needed some assistance, they were worthless. They couldn't even pull up info they're supposed to have access to ALWAYS in their computers (though you can't reach it at your home login). A ""glitch"" that apparently happens EVERY DAY. Honestly, in this day and age, a bank should not be able to do business without an operational computer system. The bank is worthless, the interest rate is so low its worthless, and the staff .....well they're right along with the rest of it.
If I could do zero stars, I would.
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