Me and my husband stayed at this park a few years ago when the Wilbur's were managers. It was a great experience then, the park was clean and the managers were so friendly, (would bend over backwards to make your stay as comfortable and convenient as possible) and the only two girls at the desk were very competent and courteous. Now, with the new management we are absolutely determined never to stay at this rv park ever again.
I agree 100% with AnnieLace's review. It is very satisfying to be at a place where the staff and team are very professional and top notch for a place deemed ""RESORT,"" as it was with the latter managers. But during this stay, when the new manager shared uncomfortable stories about his personal life, talked horribly about other guests that were staying at the park, and referred to his employees as ""the help,"" both my husband and I have decided to no longer include the Pony Express RV Resort in our future arrangements when visiting the Salt Lake area.
Customer service is what makes all the difference, and at this park, there is a serious lack. If i were you, I would do what truthful01's review says and stay elsewhere when visiting Salt Lake City.
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