We currently have a home we own rented through Bear Paw. Our tenant notified Eric at Bear Paw that there was a water leak in the house. We were notified by email a week after Eric was notified. Yes, email!! Not even a phone call!! We have been leaving messages and emails for another week trying to find out what is going on with the leak. STILL NO PHONE CALL BACK!!! I finally was able to reach Eric yesterday by phone and was told to call the tenant myself that he did not know what was going on. REALLY???? Why are we paying a management company when two weeks after them being notified of a water leak we still do not know what is going on and WE have to call the tenant??? I am in Ohio and my husband is in Afghanistan, we can not just go check on things. Eric actually said ""I have over 300 properties and you are not a priority to me. When are you going to respect my time?"". He even wanted me to get ahold of my husband when it was midnight in Afghanistan and he is in a war zone. Eric said he didn't care where my husband was, that if he (my husband) wanted to talk that he would have to find a way to do it after 9 and before 5. This statement proves that all he cares about is collecting the money monthly and not managing the properties. I've never met some one that thinks so highly of themselves that they would tell some one in a war zone that they need to find a way to call between 9-5 Mon - Fri. With 300 properties at an average of $200 commission a month he is making over $60,000 a month! He should either cut back on how many homes he has or hire enough people to effectively do their job. I guess I should have known when he showed up at our mountain home in a BMW that he bragged about being paid in full and talked about how he lives in Littleton because he doesn't like ""mountain folk"". I'm just glad that he thinks I'm to high maintenance for asking about a water leak that he is terminating our agreement. Now we can find a real property manager.
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