My experience at Round Rock Auto-group has been one dismal disappoint after another. I brought my 2011 Honda Pilot to them about 11 months ago because the power steering pump was leaking and my rear left tire kept loosing air pressure. They replaced the power steering pump and patch the flat tire. About month later the tire start to loose air pressure again. This time I took it to Firestone and they patch the tire. I wonder if Round Rock Auto-group ever patched the tire to start with. Anyways, a week ago I got another flat due to a screw and took it to Firestone to fix the flat. In the process of fixing the flat, they told me that my power steering pump and/or rack and pinion was leaking. I had bought a very expense extended warranty for the Pilot that had no deductible. So I just figure I would take it back to the dealership. I went back to Round Rock Auto-group because they worked on it last and I figure they would know what the issue was. I dropped the Pilot off at 7:30AM and start calling them back for an answer at 10:00AM and got a voice mail. I called again at 11:00 and was told the rep. Donnie was at lunch and the Pilot was with the tech and they still did not know if the power steering pump and/or rack and pinion were bad. At 12:30 I called again and was told he was still out, I had to threaten to pick the Pilot up just to be told he was outside and will call me back in 15 minutes which was more like 30. When I spoke to him, he told me that he has been unable to get with my warranty company and kept rambling on about it, I had to literally stop him tell I wanted to first know what they found was wrong with the Pilot. I told him that if he had an issue with my insurance, I would call them and take care of it. I also told him, I did not show up at 7:30AM to wait until 1:00 to find out what was wrong with my Pilot. There is a reason people show up early, and this is to get done sooner. I was pissed so I told him I would deal with the warranty company myself and pick the Pilot up now. He asked me to give him 15 more minutes to attempt to get with the insurance company. I told ok. I call the insurance company right after I hung up and got a person immediately. This person also told me that they spoke to Donnie a little while ago. I thought it was odd it took me one phone call to get the person and it took Donnie all morning. Donnie called me back about 25 minutes later and started rambling about how the insurance company does not pay well, I had to stop him again and tell him to just tell me what the difference is, he told me that I needed to pay $1000 more than my insurance was paying because they were paying so poorly. I told him that I would just pick up the Pilot. I called my warranty insure back again immediately and asked them what the hell was going on, I did not pay them several thousand dollars for crappy coverage. I told them what Donnie told me he wanted, another $1000, they told me they pay the standard rate per man-hour for a job based on some mechanics standards. They told me that they wanted to call the floor manager and that this was crazy. I told them at this point I would rather go somewhere else. They agreed and I contacted Trudy at First Texas Honda. I went to pick up my Pilot form Donnie, when I got there Donnie tells me that he could reduce the amount to $600 if I was to accept a used part. What joke for a service center, you could have told me this on the phone and saved me the trip. Again the worst service ever!!!! I brought my Pilot to them Monday and only told them the same thing I told Donnie. I wanted to be sure I was not over reacting over the $1000 issue. I picked up the Pilot today and paid nothing out of pocket. I never mentioned the $1000 Round Rock Auto-group wanted. They were just honest. In-fact, they even called me by 8:58AM Monday morning to confirm what they found was wrong with the Pilot. Thanks Trudy!
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