Very clean, polite staff! Love the store. I, personally, have adopted my three dogs from there. I have never had anything but good service and good prices from them. If someone had an issue and a staff member was upset....it must have been for a very good reason. I have worked with the general public for a long time....I know how rude and aggressive some customers can be if they don't get something for free or if they feel they can't intimidate people to get what they want....I can only imagine what that customer really wanted or said to that staff......Good Job PETS & PALS...WE LOVE YOU!
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