I have had several poor experiences here, but today was the icing on the cake. crbaninec said it well in his 2/21/12 review: ""Their customer service is one of the worst!"" This was a case of a misunderstanding on the part of the manager, Tracy Alexander, and a lack of interest by the sales person, Joy Mix. Overall, the details of the misunderstanding aren't pertinent, what is important is that it was a simple misunderstanding that should have been cleared up in a manner of minutes. However, Tracy preferred to have an adversarial relationship, not a cooperative one, so the end result is that they have added another disgruntled set of clients to their 'discard' pile. Very unfortunate. With so many other car dealership willing to go out of their way to extend excellent customer service, there is no reason to put yourself through potential grief at Crown.
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