originally posted on google review>>>
To Rachel Zaragoza We (Marina Cleaners) did not give you CREDIT. We wrote you a CHECK for $60!!!! We wrote a CHECK to keep a record that we paid you. No other cleaners will pay you $60 for worn and used GAP trousers. Let alone PAY you back period. other cleaners will rather lose you as a customer from the start rather than pay you out. We did our best to settle the matter without giving the customer a headache or any aches because we know sometimes your clothes can be priceless. We do apologize again for losing your trouser. But how a person have the decency to take the $60 (not credit!!) and the trouser!!!... then go and make a bad review to ruin someone else livelihood when we did our best is just heart breaking. our customer service CAN NOT BE BEAT... PERIOD. Our customer can have a peace of mind that we will take care of them and not ditch them when things are bad. We don't lie to you about what happened to your clothes. and mistakes happen. but 4 years ago is when we first bought marina cleaners. we haven't had any problems with losing clothes since. Marina Cleaners is family owned and we have over 20 yrs experience in dry cleaning.
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