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Customer Service Needs Improvement - Review by citysearch c | Nantucket Grill

Nantucket Grill

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Customer Service Needs Improvement 3/24/2012

I have eaten at this place a few times and have always enjoyed the food and atmosphere. After spending a lovely day with my family, I decided to take them out to dinner at Nantucket. Everything was fine until my daughter got her food. After tasting the lobster roll she immediately sent it back because it was not very good. The waitress was happy to take it back however, she DID NOT offer to replace the meal with another selection or take it off the bill like most other restaurants. Additionally, I was very surpirsed that a manager did not visit the table to apologize or at least inquire about why we were sending it back. The food is ok but VERY pricey. The service (or lack thereof) leaves much to be desired. Next time I will spend my time and money elsewhere. more
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