LOST PRECIOUS SAPPHIRE EARRING. I was devastated when I discovered one side was gone, I'd just bought this set less than a year ago. My husband suggested I go to back to Shane and see what they could do for me. I was prepared to spend $$$ because NO jewelry company would just replace - no questions asked!! Boy was I wrong! I frantically explained my situation and showing the existing stud to a sales rep: JOSH, who immediately tried to calm me down. Then to my surprise, he told me it could be replaced at NO COST! Josh was extremely patient and helpful. He took me to the cashier to give me paperwork and a pick up date then, with a smile, sent me on my way.
Needless to say, I'm very impressed!
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