An experience to remember...My wife had her cleaning here last year (Around Sept/Nov of 2011), it was the worst dental experience for her! My wife told the Hygienist that she is feeling pain and if she can have some numbing element placed on her gums to ease the pain, the hygienist answered ""NO, WE ARE OUT OF THAT!"" What kind of a dental establishment says that to a patient! - And now for more good stuff, we decided to give this place another try and give them a chance, made the appointment for this month (February at 5PM). We received a postcard stating the time of our appointment and that it is confirmed. Before this appointment was made, I called and complained about my wife's experience and told them that we do not want this hygienist to be working with my wife ever again, we had our agreements and this is why we decided to give it another try. Upon our arrival to our appointment last week, we arrived at 4:40PM and we were told by the receptionist, quote ""I bumped you to 5:20PM"", why? ""well because you don't like our hygienist....""This was communicated to this receptionist months and months ago. The receptionist goes ahead and blames the patient for not confirming the appointment and time, huh? what? The postcard appointment does not indicate to confirm any appointments nor did my wife receive any phone calls of a time stating 5:20PM. For you Ms. receptionist ""Cheryl"", a little advice for you, listen to your customers and patients instead of putting the blame on them and being condescending about it. Remember that without patients and customers, you would not be in business. We still love DR. LEE and what he does but please, he needs to teach his receptionist and some staff the value of a customer/patient, they are destroying his reputation.
more